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1. Introduction
Jackpot King AU ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Name and contact information (email address, phone number, postal address)
- Date of birth and age verification information
- Government-issued identification documents
- Financial information (bank account details, payment card information)
- Gaming and transaction history
- Communication preferences
2.2 Technical Information
We automatically collect certain technical information:
- IP address and location data
- Browser type and version
- Device information
- Website usage data and analytics
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information for the following purposes:
- Providing and maintaining our lottery services
- Processing transactions and payments
- Verifying your identity and age (18+ requirement)
- Complying with legal and regulatory requirements
- Preventing fraud and ensuring security
- Communicating with you about our services
- Improving our website and services
- Marketing and promotional activities (with your consent)
4. Information Sharing and Disclosure
We may share your information with:
- Regulatory authorities and government agencies as required by law
- Payment processors and financial institutions
- Third-party service providers who assist in our operations
- Legal advisors and auditors
- Law enforcement agencies when required by law
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- 256-bit SSL encryption for all data transmission
- Secure servers and databases
- Regular security audits and updates
- Access controls and employee training
- Incident response procedures
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements
- Prevent fraud and abuse
Generally, we retain account information for 7 years after account closure, as required by Australian gaming regulations.
7. Your Rights
Under Australian privacy law, you have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your information (subject to legal requirements)
- Object to processing of your information
- Withdraw consent for marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and advertisements
- Ensure website security and prevent fraud
You can manage your cookie preferences through your browser settings. For more information, see our Cookie Policy.
9. Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
10. International Transfers
Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.
11. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
13. Contact Information
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
- Email: privacy@jackpotkingau.com
- Phone: 1800 JACKPOT (1800 522 576)
- Mail: Privacy Officer, Jackpot King AU, PO Box 1234, Sydney NSW 2000
14. Regulatory Information
Jackpot King AU is licensed and regulated under Australian gaming laws:
- ABN: 21177427552
- License Number: 237802010
- Regulatory Authority: Australian Communications and Media Authority (ACMA)
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